Processing Times

We take about 2-7 business days to process orders. Then you should add shipping times on top of that. Speed and price depends on product type and destination. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

Delivery times

The delivery times of the shipping methods we offer are estimates provided by the carriers. So there may be some cases when packages are delivered outside of the estimated time frame. If you think that the package may be lost in transit, make sure you get in touch with our support team no later than 4 weeks after the estimated delivery date.


Customs

Shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. We are not responsible for these fees.

If I chose the Expedited FedEx shipping rate at checkout, do you also ship that order faster?

Yes, we do! Expedited FedEx orders are automatically bumped to the front of our fulfillment queue to assure best possible fulfillment time.

FedEx also offers Basic shipping rates such as FedEx Ground (3-5 business days after fulfillment) and FedEx SmartPost (3-8 business days after fulfillment). Orders with these shipping rates will be fulfilled in standard time.

FedEx doesn't ship to PO Boxes.

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Where do we ship from?

Three locations

We have three shipment locations, bringing you your order as fast as possible.


Exchange & Return Policy

Exchanges or refunds are available for damaged items and wrong items,
please contact us if there is a problem with your order. We do not accept returns or exchanges as our products are made to order.

Care instructions

These should be only washed with like colors, inside out. You can certainly machine wash the garments in warm water that is around 104°F/40°C. Keep in mind that you should only use non-chlorine bleach if necessary and do not iron the decorated (printed) areas. If the garments require dry-cleaning, you can use any solvent except the trichloroethylene. Tumble-dry these garments on medium.
Swimwear can be washed at any temperature and it won't affect quality. But we recommend washing with like colors, as the polyester fabric we use tends to make colors run. 

Sizing details
Check out the size charts on each product page as sizing varies from style to style.

Want to get in touch?
We'd love to hear from you!

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Email us: contact@planetslay.com

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